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September 27, 2024
The freshest and highest quality fruit directly to your workplace, enhancing the well-being and productivity of your team. This Delivery Policy outlines the various shipping options, subscription services, and the guidelines we follow to ensure a seamless and satisfactory experience for all our customers. We are dedicated to making our delivery process as efficient and flexible as possible to meet the diverse needs of our clients.
We understand the importance of timely and reliable deliveries, which is why LaVita Office offers a variety of shipping options tailored to suit different requirements across the United Kingdom, with a special focus on the London area.
For orders exceeding £100.00 GBP, we provide free next-day or same-day shipping. This option is particularly beneficial for larger offices or bulk orders, ensuring that your team has a consistent supply of fresh fruits without additional shipping costs. To qualify for same-day delivery, orders must be placed before our designated cut-off time. Orders placed after this time will be scheduled for next-day delivery, ensuring that all deliveries are handled promptly and efficiently.
In addition to our complimentary shipping for eligible orders, we offer a standard delivery service known as LaVita Delivery. Priced at £3 per delivery, this service utilizes reliable third-party courier partners to ensure that your fruit boxes arrive on schedule. Standard deliveries are typically made the day after the order is placed, providing a dependable option for offices within our delivery zones across the United Kingdom.
Recognizing that consistency is key for maintaining employee satisfaction and health, LaVita Office offers a comprehensive subscription delivery service. This service is designed to provide flexibility and convenience, allowing you to customize delivery schedules according to your office’s specific needs.
Subscribers have the ability to choose their preferred delivery dates and times, whether they require daily, weekly, bi-weekly, or monthly deliveries. This customization ensures that your office receives fresh fruit precisely when needed, without the hassle of manual reordering. Moreover, subscribers may benefit from exclusive discounts and promotions, enhancing the overall value of our service.
Managing your subscription is straightforward through our user-friendly online account system. You can easily adjust your delivery schedule, update payment information, and modify your subscription preferences at any time. Our dedicated customer support team is also available to assist with any changes or inquiries, ensuring that your experience remains seamless and stress-free.
While we strive to serve as many customers as possible, there are certain geographical limitations to our delivery services. Currently, LaVita Office delivers exclusively within the London M25 motorway boundary. Addresses outside this area are not eligible for delivery at this time. However, we are actively working to expand our delivery network and hope to serve additional regions in the near future.
Our delivery hours are scheduled between 6:00 AM and 12:00 PM, Monday through Friday. For offices located in secure buildings, we request that you provide clear access instructions or ensure that someone is available to receive the delivery. In cases where a delivery cannot be completed due to access issues, our team will promptly contact you to arrange a suitable reschedule.
Placing an order with LaVita Office is simple and convenient. Orders can be placed either online through our website or by contacting our customer service team via phone at 020 3488 3153. Once an order is placed, you will receive an email confirmation detailing your order and the expected delivery date. It is important to review this information carefully and notify us immediately if any changes are required.
To qualify for same-day delivery within the eligible areas, orders must be submitted before 9:00 AM. Orders placed after this time will be processed for next-day delivery, ensuring that all orders are handled with the utmost care and efficiency.
We prioritize sustainability and quality in every aspect of our service. Our fruit boxes are packaged using 100% eco-friendly materials, minimizing environmental impact while maintaining the integrity of the fresh produce. All packaging is recyclable, and we encourage our customers to dispose of it responsibly.
Each fruit is hand-picked just hours before delivery to guarantee maximum freshness and quality. Our rigorous quality checks ensure that only the best fruits are included in each box, providing your team with delicious and nutritious options every day. Additionally, fruits are stored and transported under optimal conditions to preserve their freshness, and we provide guidelines on proper storage upon arrival to maintain their longevity.
Customer satisfaction is at the heart of LaVita Office’s operations. In the event that you receive damaged or spoiled fruits, or if there are any discrepancies with your order, we urge you to contact us within 24 hours. Our customer service team is dedicated to resolving such issues promptly, whether that means providing a replacement or issuing a refund.
We value all feedback from our customers as it helps us continuously improve our services. Should you have any questions, concerns, or suggestions, please do not hesitate to reach out to us at 020 3488 3153 or via email at info@lavitaoffice.com. Your input is invaluable in helping us enhance the quality and reliability of our delivery service.
LaVita Office offers secure and convenient payment options to accommodate your preferences. Online payments can be made through our website using major credit and debit cards, ensuring a safe and hassle-free transaction process. For those utilizing our subscription services, we provide monthly billing with invoices sent directly to your email, simplifying the management of your account.
Managing your subscription is easy through your online account, where you can update payment information, adjust delivery schedules, and review your billing preferences. Our cancellation policy is straightforward—subscriptions can be paused or canceled at any time without any penalties, giving you full control over your service.
We are committed to keeping our customers informed about any changes to our delivery policy. Any updates will be promptly reflected on our website, and subscribers will receive notifications via email to ensure they are always aware of the latest information. Policy changes become effective on the date specified in the update, ensuring transparency and clarity.
We are actively working to expand our delivery services beyond the London M25 area. We encourage our customers to stay informed about service expansions by regularly checking our website or subscribing to our newsletter for the latest updates.
LaVita Office is dedicated to providing exceptional delivery services that ensure your office receives the freshest fruits promptly and reliably. Our flexible shipping options, unwavering commitment to quality, and focus on customer satisfaction distinguish us as a premier office fruit delivery service. We appreciate your trust in us and look forward to supporting your office’s nutritional needs with our high-quality fruit subscriptions.
Last Updated: September 27, 2024
Please review this Delivery Policy carefully and contact us if you have any questions or require further clarification. Your satisfaction is our priority, and we are here to ensure that your experience with LaVita Office is nothing short of excellent.
From everyday favourites to seasonal and custom selections, we have the perfect options to keep your employees healthy.